PMI

PMI’s instructional specialists work closely with custom application developers and business analysts to provide learner support with classroom training, eLearning, documentation, and procedure development. Our approach focuses heavily on the employee, as we recognize that the way to get value from processes or systems is to ensure that it meets business requirements and that users have mastery of the process or system as soon as possible.

Services available include:

Training needs analysis
Instructor-led training
eLearning development and implementation
Level II and III help desk support for custom applications
System documentation
Business analysis
Change management
Troubleshooting
Facilitation

We recognize the importance of the employee in your processes and systems and maintain employee-focus when developing solutions. In many circumstances, the same PMI resources function as trainers, technical writers, and the level II and III help desk for customized systems. User questions can easily be developed into single point lessons and additions to the training courses.

We work with you to determine what you need your employees to understand. Our instructional specialists strive to understand the why and not just the how before they develop customized training solutions.

Please see our "Workforce Performance" tab for details on this service.