Ongoing support is a critical element, necessary to maintain the productivity of many systems. Once your system is in place, PMI provides assistance for new and existing users that goes far beyond the typical level one help. Our goal is to be a one-stop source for on-the-job support. In practice, this means that we learn how your end-users will be using the system to do their job. When possible we train ourselves on the deeper business processes and philosophies that gave rise to the system in the first place. In short, this means we can often serve as mentors, coaching and training users on how to get their job done using the system. Moreover, since we integrate our services, if we notice a recurring problem, we can send a quick update to your users or incorporate a new section into your manual and training. We do whatever we can to increase your employees' understanding and help your users. If all you want is a help desk staff to answer routine calls, we can do that as well. We customize our services to meet your needs. PMI offers a variety of services in this area, including: - Benchmarking
- Critical system update messages
- Help desk
- Impact evaluation and metrics
- Refresher training
- Surveys
- Training evaluations
- Updates, maintenance, revisions.
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The Facts on Ongoing Help & Support